POLICIES AND PROCEDURES
Effective Date: 19 August 2025
Cancellation and Rescheduling Policy.
A minimum of 24 hours’ notice is required to cancel or reschedule a session.
Sessions cancelled with less than 24 hours’ notice will incur a 50% fee
If no notice is given and the session is missed, the full fee may still be charged.
Make-up sessions may be offered depending on availability.
Session delivery.
Sessions take place in a dedicated home-based learning space.
Sessions are 45 minutes long depending on the student’s age and needs.
Parents are welcome to attend the first part of the first session. Regular feedback is provided after subsequent sessions.
Progress is reviewed regularly and shared with families.
Payment Policy
Fees are due on the day of the session unless otherwise arranged.
Invoices can be issued monthly upon request.
Payment methods accepted bank transfer, or EFTPOS (if available).
Privacy and Confidentiality
All personal and educational information is kept confidential and stored securely.
Information will only be shared with consent from the parent/guardian.
Secure platforms will be used for data collection and communication.
Service Provider Responsibilities
Provide respectful, inclusive, and personalised literacy intervention sessions.
Maintain appropriate professional qualifications, registrations, and insurance.
Maintain accurate records of session content, attendance, and progress.
Respond promptly to feedback and concerns raised by parents or guardians.
Issue regular invoices with session details, costs, and payment terms.
Client/Family Responsibilities
Inform the provider of any changes in availability or contact details.
Ensure consistent attendance and participation in sessions.
Support recommended at-home activities when appropriate.
Pay invoices in accordance with agreed payment terms.
Inform the provider of any changes to funding or learning support information.
If you have any questions about these policies, please contact us at rwiclinic@gmail.com